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Refund and Returns Policy

At Breeza, we strive to ensure your satisfaction with every purchase and service booked through our platform. However, if you are not fully satisfied, we offer a return and resolution process to help address your concerns.

  1. General Guidelines
  • Breeza acts as a facilitator between customers and service providers/vendors. While we ensure a quality experience, the responsibility for the delivery, quality, and fulfillment of products and services lies solely with the service provider/vendor.
  • Returns, refunds, and exchanges are at the discretion of the service provider/vendor and are subject to their individual policies.
  1. Return Eligibility
  • Products must be returned unused, in their original packaging, and with all accompanying accessories.
  • Services must not have been fully rendered or completed. For partial services, refunds may be subject to a pro-rated amount as determined by the service provider.
  • All return requests must be initiated within 7 days of receiving the product or service.
  1. Return Process
  • To initiate a return, please contact the service provider/vendor directly through your Breeza dashboard. You can also reach out to Breeza’s support team for guidance on connecting with the service provider/vendor.
  • Provide relevant details, including your order number, date of purchase, and reason for return.
  • The service provider/vendor will review your request and respond with next steps.
  1. Refunds and Exchanges
  • Refunds and exchanges are processed directly by the service provider/vendor. Breeza does not issue direct refunds but will assist in facilitating communication between you and the provider.
  • Refund timelines may vary depending on the service provider/vendor’s policy. Breeza cannot guarantee specific timelines for refunds.
  1. Limitations of Liability
  • Breeza is a marketplace platform and is not liable for the quality of products or services provided by third-party vendors.
  • We do not assume responsibility for any issues arising from disputes between customers and service providers/vendors. However, we are committed to assisting in the resolution process wherever possible.
  1. Contact Us

If you have any concerns or need additional support, our customer service team is here to help. Please reach out via the Breeza support channel available in your dashboard.

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